Customer Service

24 Hour On-Site Service Area

Based In Lexington, Kentucky, the Visumatic technical support team is available to you within 24 hours in our immediate customer service radius. And we can be on-site, upon request, anywhere within 48 hours.

It’s all about keeping your line up and running. That’s why we offer our 24-hour on-site guarantee. No job is too small or too large for Visumatic’s team of expert assembly engineers. Improving efficiency is what we do.

Visumatic Support,
Your Business is Our Business

The entire Visumatic team of engineers, designers, trouble shooters, and problem solvers are included with every purchase at no extra charge.

Visumatic’s Guarantee

Visumatic products are 100% Guaranteed with lifetime customer support and On-Call service. Our extensive experience and product testing allows us to deliver your system with customized manuals on time.

Engage Customer Service

Barry Bingham: parts orders, inquiries, & spare parts quotes.
Rick Lyons: technical & field support.

You can reach them both using service@visumatic.com or by calling 859-255-7907 during regular business hours.

Service Tips:

• Have the machine SERIAL NUMBER when you call.
• Identify the part number in your technical manual.
• The serial number is engraved on many items.
• Having difficulty? Snap a picture and email it.